Senior growth researcher
Partner & Senior Research Consultant at Ponder · previously Candis and Revealed · Lisbon, remote on EU hours with US-East overlap · looking to take this work in-house
I find out why B2B buyers buy, stall or leave, and turn it into changes Sales, Client Success, Product and leadership act on.
Senior researcher with 10+ years in customer, market and win-loss research for B2B companies (SaaS, fintech, insurance), after 9 years in product management (travel, edtech, betting). At Ponder, I co-design and run the research pipelines this work depends on: AI-assisted analysis of sales and client success calls, emails and texts, joined to the CRM and configured per research question rather than run through a generic tool. My business partner builds them; I set what they have to deliver, run them on client work, and feed back what I find so each version is better than the last. I also train Product, Sales and Marketing teams to run their own research.

Win-loss research
14 buyer interviews reconciled with the CRM and call record; the COO commissioned a quarterly programme.

Churn research
94 conversations ranked into seven themes by what the company could act on rather than by size; Client Success then worked the at-risk accounts.

Sales coaching
11 reps, 30+ reports, one action per rep.

AI-assisted conversation analysis
Every finding traceable to its moment in the conversation, and prompt changes tested against hand-labelled answer keys.

Pricing and new-product validation
10 of 12 target customers accepted a plan ~25% above their current one; go decision in three months.

Research operations
An in-house panel that cut recruitment from 7–10 days to 1–3.
“We now have a shared language across product and go-to-market to describe what causes prospects to enter the market and why they hire or don't hire our product, or why they churn. … I would hire René again every time.”
“You can tell that he truly cares about finding the truth behind the answers. … Many decisions in our website strategy are based precisely on these conversations.”
I teach Jobs to be Done and the Simulated Selection method with Andrej Balaz, in workshops at Future Product Days (deck), WaysConf, UXinsight and Productized. Full career history on my CV.